The W14 Hotel, 16–22 Gunterstone Road, London, W14 9BX
We would rather tell you plainly what this building can and cannot do than have you arrive and find out. If anything below is unclear, or you need something not mentioned, please contact us before you book on +44 20 7602 6600 or at reservations@thew14hotel.co.uk and we will give you a straight answer.
Getting around the building
There is no lift. The rooms are spread across four town houses and are reached by stairs, and reception will help with luggage. Please tell us about any mobility needs before you book.
If stairs are difficult for you, please talk to us before booking. We cannot change the building, but we can tell you exactly what is involved and what we are able to do.
What we can confirm today
- Assistance dogs are welcome. The house rules say we do not accept animals; that rule does not apply to a registered assistance dog. You do not need permission, though telling us in advance helps us prepare the room.
- Reception is staffed around the clock, so there is always someone to ask for help, whatever time you arrive.
- Luggage storage is available, so you do not have to carry bags up before check-in or after check-out.
- Check-in — From 13:30. Tell us your arrival time and we will have someone ready to meet you.
What this building cannot do
A plain answer is more use to you than a hopeful one, so unless we have told you otherwise in writing:
| Entrance | There are steps up to the front door. Tell us before you arrive and we will meet you and help with your luggage. |
| Ground-floor rooms | Every bedroom is reached by stairs. |
| Bathrooms | No bathroom is adapted — there are no grab rails and no shower seat. |
| Doorways | Bedroom doorways are not wide enough for a wheelchair. |
| Hearing and vision | There are no visual or vibrating fire alarms, and no hearing loop at reception. |
If any of this rules us out for you, please tell us before you book rather than after. We would rather lose the booking than have you arrive at a building you cannot use.
This website
We aim to meet WCAG 2.2 level AA on the booking site: it works with a keyboard alone, the text can be enlarged in your browser without breaking the layout, form fields are labelled, and colour is never the only way information is given.
If you hit a barrier on this site — or would simply rather book by phone or email — contact us on +44 20 7602 6600 or at reservations@thew14hotel.co.uk and we will take the booking for you.
Feedback
Tell us if we have got something wrong or if there is something we should add. We would rather know.