These terms apply to rooms booked directly with The W14 Hotel.
Your booking
A booking is confirmed once you receive a confirmation email from us. Please check it and tell us straight away if anything is wrong.
Rates shown include VAT and are per room, per night, for the number of guests selected.
Payment
The payment terms depend on the rate you choose, and are shown on that rate before you book. Non-refundable rates are charged in full at the time of booking; flexible rates are not charged then — we securely hold your card to guarantee the room and payment follows the terms shown on the rate.
Your card is stored securely by our payment provider and checked when you give it to us. We do not place a pre-authorisation or reserve any amount on it.
Cancellation
The policy that applies to your stay is the one shown on the rate you selected, and is repeated in your confirmation email.
- Flexible — cancel free of charge up to 72 hours (3 days) before arrival. Cancel after that point, or fail to arrive, and the full stay is charged.
- Non refundable — charged in full at the time of booking. No changes and no refunds.
To cancel or amend, use the link in your confirmation email or contact us on +44 20 7602 6600.
Check-in and check-out
- Check-in: From 13:30
- Check-out: By 10:30
Please let us know your expected arrival time in advance.
House rules
- Pets — Not allowed · assistance dogs always welcome
- Children — Children of any age are welcome. Please add children and their ages to your search so the price and occupancy are right.
- Minimum age — 18 at check-in
- Extra beds — Not available
- Cots — 0–2 years, free on request · subject to availability
- Accessibility — There is no lift. The rooms are spread across four town houses and are reached by stairs, and reception will help with luggage. Please tell us about any mobility needs before you book.
- Payment — Amex, Visa, Mastercard, cash
No-show, smoking and damage
- No-show — If you do not arrive and have not cancelled within the terms of your rate, the full stay is charged.
- Smoking — The hotel is entirely non-smoking, bedrooms included, and this covers e-cigarettes and vaping. Smoking anywhere indoors incurs a specialist cleaning charge.
- Damage — You are responsible for damage to the room, its contents or the hotel caused by you or anyone in your party. The cost of repair, replacement or specialist cleaning may be charged to the card held for your booking, at the manager's discretion.
Special requests
All special requests are subject to availability and additional charges may apply. We cannot guarantee them.
Contact
The W14 Hotel, 16–22 Gunterstone Road, London, W14 9BX +44 20 7602 6600 · reservations@thew14hotel.co.uk
Shobhna Investments Limited · Registered in England and Wales, company number 07382801 · Registered office: 16-22 Gunterstone Road, London W14 9BX · VAT GB 107 1235 57