Frequently asked questions

Yes — this is the hotel's own website. There is no agency commission in the price and no booking fee on top, and you are booking with the hotel rather than a reseller.

It depends which rate you choose, and the rate says so before you book.

• Flexible — nothing is taken when you book. Your card is held securely to guarantee the room.
• Non-refundable — charged in full when you book.

• Flexible — cancel free of charge up to 72 hours (3 days) before arrival. After that, or if you do not arrive, the full stay is charged.
• Non-refundable — charged in full when you book. No changes and no refunds.

The policy that applies is the one shown on the rate you picked, and it is repeated in your confirmation email.

Use the link in your confirmation email — it opens your booking directly, with no password to remember. You can also call +44 20 7602 6600 or email reservations@thew14hotel.co.uk.

Amex, Visa, Mastercard, cash.

Bookings of 10 rooms or more take a 50% non-refundable deposit at the time of booking.

Email reservations@thew14hotel.co.uk with your dates.

Check in from 13:30, check out by 10:30.

Reception is staffed staffed 24 hours a day.

Both are subject to availability. Contact the hotel on the day of your arrival and we will do our best.

Yes — free, before check-in and after check-out.

Soft drinks and bottled beers · tourist information and attraction tickets.

The minimum age to check in is 18 at check-in.

£100 taken by credit card on arrival and returned within 7 days of check-out, after the room is checked.

No. There is no lift. The rooms are spread across four town houses and are reached by stairs, and reception will help with luggage. Please tell us about any mobility needs before you book..

• Double Room — A double bed under a deep buttoned headboard, with parquet underfoot. Sleeps 2.
• Twin Room — Two single beds side by side, with a seating corner, a flat-screen television and a tea and coffee tray. Sleeps 2.
• Triple Room — A double bed and a single, sleeping three. Sleeps 3.
• Single Room — A single room for one, with parquet floors. Sleeps 1.
• Petite Single — Our smallest room, for one — compact by design and complete: a flat-screen television, a tea and coffee tray and an en suite with a walk-in rain shower. Sleeps 1.

Hypnos bed · en suite rain shower · tea and coffee tray.

Free throughout.

Non-smoking throughout.

Cots: 0–2 years, free on request · subject to availability. Extra beds: Not available.

Yes — breakfast is served daily. Ask at reception when you check in.

• Barons Court — 249 m, about 3 min walk.
• West Kensington — 299 m, about 4 min walk.
• Kensington (Olympia) — 669 m, about 8 min walk.
• Hammersmith — 911 m, about 11 min walk.

Heathrow — about 40 min, direct, no changes (Piccadilly line, from Barons Court).

Gatwick — about 75 min, one change (District line, Victoria, Gatwick Express).

There is no parking at the hotel. There are several NCP car parks within a fifteen-minute walk.

West Kensington Underground is 350 m away, Barons Court Underground is 400 m away, The Design Museum is 1.8 km away, Hyde Park is 2.3 km away, Kensington Palace is 2.7 km away, Natural History Museum is 2.8 km away, Victoria and Albert Museum is 3.1 km away, Heathrow Airport is 30 min by public transport away.

No bathroom is adapted. The rooms are spread across four town houses with no lift, so every bedroom is reached by stairs. Reception will help with luggage — please tell us about any mobility needs before you book.

Not allowed.

Children of any age are welcome. Please add children and their ages to your search so the price and occupancy are right..

Yes. Call +44 20 7602 6600 or email reservations@thew14hotel.co.uk and we will take the booking for you.